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Not Registered on Network

SBridge
Level 1: Joiner
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Registered:

Had a new Samsung Galaxy S21 Ultra 5G phone for 3 weeks. Did SIM Swap and has been working fine until yesterday. 

Got the message Sim1 not allowed and when trying to make a call the message 'not registered on network'

Re-seated the sim in the sim tray and cleaned it. Done network reset. Turned in flight mode on and off. Turned handset on and off .. still got the same problem. 

Cannot call O2 .. not registered on network, and no chat box on My O2 .. only Aurora who doesn't understand.

Need some help. Got a new expensive unusable phone. 

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MI5
Level 94: Supreme
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Registered:

@SBridge 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126871 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

@SBridge 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
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SBridge
Level 1: Joiner
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Registered:

Messaged on Facebook over an hour ago. Message still not been read by anyone.

Message 3 of 3
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