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No visual voicemail for an eSIM number on a Dual SIM iPhone

FranMullins
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on ‎28-03-2023 15:05

on ‎28-03-2023 15:05

Hi. I have a dual SIM set up on my iPhone XR. I can currently only get Visual Voicemail on the Primary number, but not the one on the eSIM.  None of the voicemails left for the eSIM number are accessible from the Voicemail screen in Phone. The Greeting screen in Voicemail only shows the Primary option. However, I can access the voicemail and greetings menu etc by dialling 901 from the eSIM number. Can anyone advise please? Thanks

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MI5
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on ‎28-03-2023 15:07

on ‎28-03-2023 15:07

@FranMullins 

On my iPhone, I select the line I want at the top of the dialler then press and hold 1 and it connects to my voicemail.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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FranMullins
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on ‎28-03-2023 15:18

on ‎28-03-2023 15:18

Thanks, that's a useful shortcut to dial into voicemail boxes. but my query was mainly about how I could get Visual Voicemail for both numbers. Any idea?

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MI5
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on ‎28-03-2023 15:21

on ‎28-03-2023 15:21

@FranMullins 

Not sure you can, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Enlli
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‎28-03-2023 15:36 - edited ‎28-03-2023 15:37

‎28-03-2023 15:36 - edited ‎28-03-2023 15:37

Is it simple as idata not enabled on the O2 account?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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on ‎28-03-2023 17:14

on ‎28-03-2023 17:14

I don't believe vvm can be supported on both sims.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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