No signal

GAS · ‎28-07-2021

O2, I have had no signal for days. Your tracker tells me a mast is down in my area (DY3 area). Please can you let me know when this will be resolved as it seems to be taking a very long time. Do you have people working on the issue?

MI5 · ‎28-07-2021

O2 will not tell you that @GAS

You can be sure they are doing the best they can to get the mast up and running asap, but you won't get a timescale for the repairs.

Register on the status page for updates and they'll text you with any news they have.

O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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GAS · ‎28-07-2021

That’s disappointing. It’s been at least 3 working days so far. I will keep reporting how long we have to wait. It would be good to know someone has begun the repairs needed.

MI5 · ‎28-07-2021

@GAS

Lots of factors can effect repairs, such as the nature of the fault, availability of spares and even access to land the mast is situated on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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