Solved: Re: No signal

Lucy15 · ‎17-02-2022

I got my new phone yesterday set it all up fine but had no signal all day can’t make calls or send normal text messages and can’t use my 4G

madasaf1sh · ‎17-02-2022

@Lucy15

Did you do a sim swap to the new sim card? or did you just put it in the phone?

You can use your old sim card in the phone or do a sim swap following the instructions in the new sim wallet or following this guide Guide: Sim Swap: a mini guide 2017 update

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh · ‎17-02-2022

@Lucy15

Did you do a sim swap to the new sim card? or did you just put it in the phone?

You can use your old sim card in the phone or do a sim swap following the instructions in the new sim wallet or following this guide Guide: Sim Swap: a mini guide 2017 update

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

Lucy15 · ‎17-02-2022

I put in the new sim that came with the new phone

MI5 · ‎17-02-2022

@Lucy15

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

No signal

Change of O2 Portal

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