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No signal

Lucy15
Level 1: Joiner
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I got my new phone yesterday set it all up fine but had no signal all day can’t make calls or send normal text messages and can’t use my 4G 

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madasaf1sh
Level 69: Guiding Light
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@Lucy15 


Did you do a sim swap to the new sim card? or did you just put it in the phone?

 

You can use your old sim card in the phone or do a sim swap following the instructions in the new sim wallet or following this guide Guide: Sim Swap: a mini guide 2017 update 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 69: Guiding Light
  • 5964 Posts
  • 32 Topics
  • 1948 Solutions
Registered:

@Lucy15 


Did you do a sim swap to the new sim card? or did you just put it in the phone?

 

You can use your old sim card in the phone or do a sim swap following the instructions in the new sim wallet or following this guide Guide: Sim Swap: a mini guide 2017 update 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Lucy15
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I put in the new sim that came with the new phone 

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MI5
Level 94: Supreme
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@Lucy15 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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