cancel
Showing results for 
Search instead for 
Did you mean: 

No signal

ToniAnne2712
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi I have just received my new upgrade and got a new 5g SIM card I am still using the same number and that but there is no signal on my phone 

Message 1 of 2
234 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:

You need to either use the old sim @ToniAnne2712 or do a sim swap - starting from the old sim.

Guide: Sim Swap: a mini guide 2017 update 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
227 Views
1 REPLY 1

gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:

You need to either use the old sim @ToniAnne2712 or do a sim swap - starting from the old sim.

Guide: Sim Swap: a mini guide 2017 update 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
228 Views