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No signal indoors or out

Sspen1
Level 1: Joiner
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on ‎23-07-2023 18:08

on ‎23-07-2023 18:08

Recently moved to o2 and ever since I moved over to my new sim I have had no signal indoors or outside. I checked the o2 network checker before switching and it said good signal indoors and out in my area however since switching I’ve restarted my phone numerous times but still not getting any signal. Any help?

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MI5
Level 94: Supreme
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‎23-07-2023 18:52 - edited ‎23-07-2023 18:54

‎23-07-2023 18:52 - edited ‎23-07-2023 18:54

@Sspen1 

Network checkers are not accurate. You should try with a PAYG sim first.

If you are PAYG just get your PAC and go elsewhere Guide: How to get your PAC [June 2021 Update] 

Guide may help Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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