I contacted Tech Support last week with a problem of no receiving or sending calls/messages. I was told a mast was down yet my neighbours on O2 are having no problem. I went to O2 shop who swapped my sim and still no signal. The person who dealt with me on Sunday after having no signal since the previous Tuesday changed my data plan. I have been on to Apple who have advise that I contact O2 again. This morning my phone advised me that the battery was overheating and I could not use it for a while. The battery is losing power too. After the many years I have been with O2 I am disappointed in the support I have received. My iphone 13 Pro isn't even 12 months old.
I am in my 70s and I rely so much on my mobile for support.
