No service

Rosy3 · ‎16-04-2024

Hi I don’t have service at my mobile phone, no data or signal.

Enlli · ‎16-04-2024

Start with these guides.

Guide: Is the network down for me or everyone?

Guide: How can I sort out my network issues?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎16-04-2024

@Rosy3

We can't fix it for you, only advise you.

Check guide Guide: Is the network down for me or everyone?

If you need a new sim, go in store with photo ID.

Find a store

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Rosy3 · ‎16-04-2024

Thank you, but I don’t know if the issue is the e-sim or the service itself. I tried all the options on the guides and also the options I received by the support chat, but nothing is working.
thanks

MI5 · ‎16-04-2024

@Rosy3

If no issues reported here http://status.o2.co.uk/ It might be best to go in store anyway for them to check for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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