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Rosy3
Level 1: Joiner
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Hi I don’t have service at my mobile phone, no data or signal. 

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Enlli
Level 66: Unequalled
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Start with these guides.

Guide: Is the network down for me or everyone? 

Guide: How can I sort out my network issues? 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@Rosy3 

We can't fix it for you, only advise you.

Check guide Guide: Is the network down for me or everyone? 

If you need a new sim, go in store with photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rosy3
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Thank you, but I don’t know if the issue is the e-sim or the service itself. I tried all the options on the guides and also the options I received by the support chat, but nothing is working. 
thanks 

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MI5
Level 94: Supreme
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@Rosy3 

If no issues reported here http://status.o2.co.uk/ It might be best to go in store anyway for them to check for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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