No service on pay as you go for three weeks rang 02 over forty times still not sorted???????!!

[Tony123]

No service on pay as you go for three weeks rang 02 over forty times getting no where with your customer service

[Tony123 · Accepted solution]

Can somebody at 02 sort my problem out????!!!!?????????

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[Oxonian]

@Tony123 

If you want to contact Customer Service for PAYG, you'll need to dial 4445 or 0344 8090222. Although as you say that you have contacted them on numerous occasions, you are probably well aware of that. 👍

Have you done all of the routine things such as checking that you have got credit ? Have you tried restarting your handset ?

These guides might also give you some pointers :-

Guide: Is the network down for me or everyone? 

Guide: How can I sort out my network issues? 

If all else fails, visiting your local O2 retail store just might be worthwhile :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/