No network

Carolineqwer · ‎04-08-2022

Hi I’ve got a new phone, inserted my sim and then done the phone to phone transfer but now don’t have any signal or network

Bambino · ‎04-08-2022

@Carolineqwer Did you do a sim swap? SIM Swap: a mini guide (incl eSim) - O2 Community

I DO NOT WORK FOR O2

MI5 · ‎05-08-2022

@Carolineqwer

You can use your old SIM in the new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎05-08-2022

Hey @Carolineqwer are you still having difficulties with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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