No network

[Finlou]

I’ve had no network coverage at all at home for last week. Internet is fine so not the problem but cannot make or receive calls. Impossible to speak to anyone in 02 and network checker just seems to say the 4g coverage is good.. it’s not that I’m talking about!! I want to be able to report my problem but go round in circles with no way of doing it or speaking to anyone! So frustrating! 

[Cleoriff · Accepted solution]

@Finlou 

You need to download the My Network app and report it from there https://www.o2.co.uk/apps/my-network 

Also check this guide Guide: How can I sort out my network issues? 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[Stirling5089111]

Wouldn't waste any time with Twitter, they seem reluctant to communicate there too..