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No netwerk abroad

FloHen
Level 1: Joiner
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on ‎24-12-2023 21:06

on ‎24-12-2023 21:06

Hi, I’m abroad in Belgium and I don’t have any service or netwerk so I can’t receive or make any calls or messages, let alone use mobile data. How do I go about this? Many thanks! 

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MI5
Level 94: Supreme
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on ‎24-12-2023 21:18

on ‎24-12-2023 21:18

@FloHen 

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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