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No data or signal for many days now

SophieHall
Level 1: Joiner
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on ‎14-01-2023 14:32

on ‎14-01-2023 14:32

Hi there, 


My signal on my o2 phone has completely gone, and has been gone for approx 5 days now. Apparently there has been a mast down in my local area which is now fixed but still no joy. I have tried all the advice, such as restarting phone etc. - but still to no avail. What do I do now?

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MI5
Level 94: Supreme
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on ‎14-01-2023 14:41

on ‎14-01-2023 14:41

@SophieHall 

See guide here Guide: Is the network down for me or everyone? 

If You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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