No connection for data following an upgrade
on 30-08-2023 16:02
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on 30-08-2023 16:02
I upgraded my SIM contract on 22 August and I am still unable to get a data connection. The call settings can't be set either. All calls are "unknown" and don't stay connected unless I am using my house WIFI. Been back to the shop 3 times & they said they had arranged for South African team to call me. First it was to be Monday then Tuesday but it's now Wednesday and no call. Phone was working perfectly well before that. Who is going to help?! Any ideas?
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on 30-08-2023 19:59
@Anonymous
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 30-08-2023 21:20
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on 30-08-2023 21:20
I have contacted O2. I wondered if anyone had the same issues.
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on 30-08-2023 21:41
Dozens of threads on here with hundreds of customers having the exact same issues without any real assistance from customer service.