Since getting the new i phone and sim, all my incoming calls show no caller id. I receive many calls a day and it’s very frustrating. I do not have this issue with text messages or voicemail. I am unable to block anyone though, as when I do, their call can still get through.
I’ve tried my sim in another phone and the same happened. I contacted customer services and changed the sim. Issue still not resolved.
I contacted an O2 store and they said I needed to contact customer services to resolve the issue but they had another customer experiencing the same issue. I have contacted customer services, who have not been helpful, and some do not seem to understand the difference between incoming and outgoing calls. They also say apple is the issue, despite my sim doing the same in other phones so I think it’s an account / network issue?
I’ve made a complaint and no one has responded.
Anyone able to help please?
Thank you
