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No SIM cards being recognised

Level 1: Joiner
  • 1 Posts
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Hi. I’m currently in Azerbaijan and have been using a local sim for a month with no issues. I received a message on my watch&phone saying iMessages were going to expire in 5 days if I didn’t insert my O2 SIM. So I did. But there is a very limited signal where I am. I now put in my O2 SIM and my 2 local SIMs and 5 days later … nothing is happening and the phone will not connect to any network.


The SIMs work in my colleagues phones, just not mine. I have an iPhone XR.


The O2 website won’t let me log in as it says “type in your number and we’ll text you a code” well that’s no good when you don’t have any kind of signal to receive the code but I have wifi in my hotel but there is no wifi option.


So the phone is basically not recognising any SIM cards I put in it.

Message 1 of 3

Level 94: Supreme
  • 128322 Posts
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Sounds like the phone is having an issue reading your sim cards.

Check the sims are inserted correctly and try rebooting a few times.

Manually selecting a network may help also, but otherwise, see if you can find an Apple store locally or a phone repair shop.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3

Community Manager
Community Manager
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Hey @Glyn2 did you manage to sort it out?

Community Manager for the O2 Community
Message 3 of 3