Solved: New phone

Callywoods89 · ‎16-03-2022

Hello. I’ve recently upgraded and followed the step by step to transfer my number over from my old phone/ sim. O2 said it would take 24 hours but it’s been longer. And I can’t even ring them as the calls are failing both phone have no signal

Spenny · ‎16-03-2022

Hi @Callywoods89 do you have WiFi access from the phone to be able to contact O2 via the O2 app or on social media links as below

(https://o2uk.co/O2CFB) Facebook, (https://o2uk.co/O2CTW) Twitter, (https://o2uk.co/O2CIG) Instagram

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
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We are a community of customers and cannot access your account.
To contact O2 click here for O2 Social Media Links

View solution in original post

Spenny · ‎16-03-2022

Hi @Callywoods89 do you have WiFi access from the phone to be able to contact O2 via the O2 app or on social media links as below

(https://o2uk.co/O2CFB) Facebook, (https://o2uk.co/O2CTW) Twitter, (https://o2uk.co/O2CIG) Instagram

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
-----------------------------------------------------------------
We are a community of customers and cannot access your account.
To contact O2 click here for O2 Social Media Links

O2

New phone

Possible scam?

Safe search

eSIM outage 16/04/24

International data, calls etc

Sim swap