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New phone won't connect to ESIM

8094
Level 1: Joiner
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on ‎11-04-2024 11:15

on ‎11-04-2024 11:15

New phone won't connect to ESIM 

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jonsie
Level 94: Supreme
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on ‎11-04-2024 11:28

on ‎11-04-2024 11:28

Have you tried via My O2?

 

esim.png

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎11-04-2024 13:08

on ‎11-04-2024 13:08

@8094 

If you have a plastic sim in there already, take it out first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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