Solved: New phone, new sim? - O2 Community

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Registered: 27-11-2023

I received my new iphone 15 pro max, but I didn't receive a new sim. I've set the phone up transferring all my data from my old iphone, but I need to activate to the o2 network so I can use the phone. Do I need a new sim, or what do I do to get it activated?

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93253 Posts
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Registered: 04-01-2009

Just use your old sim card

If you live/work in a 5G area then call into an O2 store with photo ID and they will provide a new free sim

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

2020-Awards-jonsie

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93253 Posts
609 Topics
6984 Solutions

Registered: 04-01-2009

Just use your old sim card

If you live/work in a 5G area then call into an O2 store with photo ID and they will provide a new free sim

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

2020-Awards-jonsie

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