Solved: New phone and SIM

Neil_Mckay · ‎09-10-2021

Hi, I’ve changed my phone and my Sim but my old phone number hasn’t carried over. I’m not getting texts or calls to my new phone.
what do I need to do?

MI5 · ‎09-10-2021

@Neil_Mckay

If you were on O2 previously you need to do a sim swap Guide: Sim Swap: a mini guide 2017 update

If coming from a different network, you need to port in your number Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎09-10-2021

@Neil_Mckay

If you were on O2 previously you need to do a sim swap Guide: Sim Swap: a mini guide 2017 update

If coming from a different network, you need to port in your number Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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