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New phone 5g doesn't work

Rhill
Level 1: Joiner
  • 1 Posts
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I have got a new upgrade and my 5g/4g doesn't work when I turn it on. It works sometimes but most times it doesn't. I only got the phone 2 weeks ago!

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Enlli
Level 64: Magistrate
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I'm assuming when you say 5G 4G you are referring to data on your handset, or are you only getting a 3G signal

If the latter check

Guide: How can I sort out my network issues? 

Was this a new SIM with the phone?

If not call in at an O2 store with Photo ID and get it swapped

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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