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New customer and device

Bkackbat61
Level 1: Joiner
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Registered:

I started a new contract yesterday and i used smart switch from old phone to new phone, my new phone is saying galaxy play store is paused and also app installation is paused, i have no access to wifi, how do i unpause them ?

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madasaf1sh
Level 61: Brainiac
  • 4423 Posts
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Registered:

@Bkackbat61 

 

Edited with new information

 

You can't use mobile data

 

Smart Switch - Switching & Transfering Phone Data | Samsung UK

 

https://www.samsung.com/global/galaxy/apps/smart-switch/#:~:text=%20Switch%20from%20iPhone%2FiPad%20...

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 61: Brainiac
  • 4423 Posts
  • 29 Topics
  • 1238 Solutions
Registered:

@Bkackbat61 

 

Edited with new information

 

You can't use mobile data

 

Smart Switch - Switching & Transfering Phone Data | Samsung UK

 

https://www.samsung.com/global/galaxy/apps/smart-switch/#:~:text=%20Switch%20from%20iPhone%2FiPad%20...

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
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