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New Pay Monthly Order

jambog5
Level 1: Joiner
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Hi there, I placed an order online on Wed 10/11 and apparently all was set, o2 have charged me the £50 upfront free for the handset but heard nothing since then. The item was a Samsing Galaxy Z Fold 3 5G 512gb. I signed various credit agreements etc but when I log in to my o2 it says I have no services on my account. The order number is ms-319071377. 

Can you guys check my account and see if this phone order was succesfull. If on the off chace, the phone order was unsuccesfull, can you please refund me my £50 that I paid upfront as I'm sure I need it much more than o2 do lol.

 

Look forward to hearing back and putting my mind at ease.

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Bambino
Level 75: Digital Don
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@jambog5 This is not O2. This is a customer community. You need to contact the sales team. You can reach them through social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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Bambino
Level 75: Digital Don
  • 18762 Posts
  • 914 Topics
  • 2317 Solutions
Registered:

@jambog5 This is not O2. This is a customer community. You need to contact the sales team. You can reach them through social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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