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New O2 sim - PAC code

Micky777
Level 1: Joiner
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Just received new O2 sim. I gave my PAC code (leaving Three) when I signed up to O2. 

 

I've put the new SIM in my phone and have a new number - which came with the O2 sim. 

 

Do I just need to wait for the transfer or do I need to do anything else?

 

Should I cancel Three or does the PAC transfer do that? 

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Cleoriff
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@Micky777 

When you used your PAC it cancelled your previous contract.

Guide: Migration & porting into O2  

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Registered:

@Micky777 

When you used your PAC it cancelled your previous contract.

Guide: Migration & porting into O2  

*The Game Is On*

Girl in a jacket

View solution in original post

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gmarkj
Level 57: Major
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Hi @Micky777 

The PAC code should cancel it, but there have been problems with the transfer not being registered if it is entered when signing up.

Try completing the form linked below. Otherwise you would need to contact customer services.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form

Guide: Migration & porting into O2  

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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Hey @Micky777 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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