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New I phone 12

JenLatimer
Level 1: Joiner
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Hi

 

i got my new iPhone 12 today but can’t make or receive telephone calls. Can you please help?

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MI5
Level 94: Supreme
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@JenLatimer 

Use your old sim card or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update 

If you have already done this you'll need to call O2 to remove the shipping bar on the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@JenLatimer 

Use your old sim card or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update 

If you have already done this you'll need to call O2 to remove the shipping bar on the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
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