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[NMorrison25119]

Hello,

I called and spoke to an advisor, explaining an issue I was experiencing with wage for the month and how this impacted on me being able to make a payment on time. The advisor said my account would be placed on hold, but did not explain that I would be unable to use my phone. 

My data does not work and calls/texts do not connect. I work quite far away from home and had an emergency this morning, realizing at the time I was unable to call or text anybody for support. 

Should this be the case whilst there is an agreed payment date?

Thank you, 

Natalie.

[MI5 · Accepted solution]

@NMorrison25119 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

[NMorrison25119]

I had already spoken to the payment team, who had accepted to defer payments. My service, however, has still been cut off?

[MI5]

You'll need to talk to them again to get reconnected as the system cuts off automatically regardless of any arrangements made.