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Network service

Catherine81
Level 1: Joiner
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Hi I keep having problems with the o2 network, I either have no service or signal and it's really annoying me now, everything was perfect and o2 was always the best, but it seems to be since you have come away from carphone warehouse and join virgin , I have had nothing but problems it's the same for my son and we are at the point we won't to leave o2

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pgn
Level 58: Overseer
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Hi @Catherine81 - Both you and your son need to follow the guidance in here first: Guide: How can I sort out my network issues? 

Then if you have good WiFi at home, and capable handsets, look here for switching on Voice over WiFi on your phones: https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling

Then you need to message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this, and keep using the O2 network status checker tool daily until your local mast issue is addressed. Good luck!

WhatIWonNotCS

Who ya gonna call? O2 Social Media (Twitter | Facebook | Instagram)


 


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madasaf1sh
Level 61: Brainiac
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Registered:

@Catherine81 

 

Nothing to do with CPW as they dont run any mobile phone networks they run a little MVNO on 3 called ID Mobile and Virgin again are an MVNO on Vodafone and EE. 


Check the o2 status, to see if there are local issues with a mast at https://status.o2.co.uk and download the o2 My Network app and then report the issues. 

 

If you want to leave o2 and are still in your minimum terms you will have to pay off your device plan if on refresh or if not any termination fees

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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pgn
Level 58: Overseer
  • 21383 Posts
  • 166 Topics
  • 388 Solutions
Registered:

Hi @Catherine81 - Both you and your son need to follow the guidance in here first: Guide: How can I sort out my network issues? 

Then if you have good WiFi at home, and capable handsets, look here for switching on Voice over WiFi on your phones: https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling

Then you need to message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this, and keep using the O2 network status checker tool daily until your local mast issue is addressed. Good luck!

WhatIWonNotCS

Who ya gonna call? O2 Social Media (Twitter | Facebook | Instagram)


 


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