cancel
Showing results for 
Search instead for 
Did you mean: 

Network issue when swapping sim

IanStuchfield
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Requested a swap of the sim card last night and I still have no network access.

Message 1 of 2
170 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122384 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@IanStuchfield  Did you do the sim swap yourself Guide: Sim Swap: a mini guide 2017 update ? I

if so keep rebooting your phone (turning it on and off,) every 30 minutes or so. It should happen today. If not then you need to contact o2, which you can do via Skype. All details in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 2
166 Views
1 REPLY 1

Cleoriff
Level 94: Supreme
  • 122384 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@IanStuchfield  Did you do the sim swap yourself Guide: Sim Swap: a mini guide 2017 update ? I

if so keep rebooting your phone (turning it on and off,) every 30 minutes or so. It should happen today. If not then you need to contact o2, which you can do via Skype. All details in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
167 Views