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Network Coverage issue

Joe16
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I am moving to an area where there is no O2 network coverage.  I have walked around the village and can find no signal anywhere.  I have heard about devices which allow you to create your own small coverage area either by boosting any signal which can be picked up by a roof-mounted aerial or by an internet connected device.  Both sound as if they have pros and cons.  Does anyone have any experience of these devices - or in fact any information at all about them?  Thanks!

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gmarkj
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They are called Boost Boxes, but they are only available to business customers @Joe16 

Depending on your phone make/model (and software) you can use WiFi calling in areas with no signal

o2 have a help page set up for this:

https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling

As long as your phone is on the list, you should be fine.

o2 need to add it to your account, then you turn it on in your My o2 and finally turn it on for your phone.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 59: Quartermaster
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They are called Boost Boxes, but they are only available to business customers @Joe16 

Depending on your phone make/model (and software) you can use WiFi calling in areas with no signal

o2 have a help page set up for this:

https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling

As long as your phone is on the list, you should be fine.

o2 need to add it to your account, then you turn it on in your My o2 and finally turn it on for your phone.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Joe16
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Many thanks for the info.  The term "Boost Box" has enabled me to find out a bit more.  It does appear only on the business web pages, but at the same time it says "O2 Boostbox uses your broadband router to give network and 3G coverage to your home or office".  So it's not clear and I can only find very basic information about it.  I had more luck with the aerial booster, which works with any network and costs around £350.  You put a high gain aerial on the roof or somewhere, pointing at the nearest mast.  This is connected to a box of tricks and then to a ceiling mounted aerial which relays a good signal strength over an area of about 600 sq m.  The big BUT is that it does of course need some signal at the external aerial location, even if it's pretty weak.

 

I'll keep on digging, but once again, if anyone has experience of these things, I'd be most interested to hear from them.

 

By the way, I already use WiFi calling where I live now and it works very well for phone calls, so that is a good partial solution.

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madasaf1sh
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@Joe16 

 

Have a look on ISP Review (https://ispreview.co.uk) and in the forums they talk about external aerials to improve signal. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Bambino
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@Joe16 Might also be worth your while to get Pay & Go sims from the other networks and test whether you can get coverage from any of them. 

I DO NOT WORK FOR O2



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