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My sim doesn't work. How do I change it?

dubchimp
Level 1: Joiner
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Hi. For 4 weeks now my sim has not been working so I ordered a new one from O2. Now I have the new sim card how can I do a sim swap if I cannot receive text messages? Is there a way to put my current number onto the new sim that has arrived in the post?

 

Please help, O2 live chat doesn't work and they aren't answering my emails.

 

Thank you,

Luke.

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MI5
Level 94: Supreme
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@dubchimp 

You can use another phone, ladline or Skype to call.

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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I'll mention @O2Lisa  and @Korey01 who maybe will be able to help in the morning

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O2Lisa
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Morning all, thanks for the tag @jonsie smiling

I'll message you privately @dubchimp and get everything sorted for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Cleoriff
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Morning @O2Lisa. Hope we are keeping you busy? rofl

I say that, as when I go to unread posts, your name is on the list a lot of times wink

Veritas Numquam Perit

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O2Lisa
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Morning @Cleoriff smiling

Very busy today, i think you're all making up for the past few days, I thought you'd all been quieter than usualyahoo 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Cleoriff
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Monday morning must definitely be the worst day though @O2Lisa? rofl

Veritas Numquam Perit

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O2Lisa
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Yes, as though Mondays aren't bad enough see_no_eviljoy

But this Monday was quiet for some reason, I'd say today has been my busiest day this week @Cleoriff smiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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jonsie
Level 94: Supreme
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Don't worry @O2Lisa , it's nearly weekend wink

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O2Lisa
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Yay party

 

Happy Friday @jonsie yahoo

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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