Solved: My phone not activated

Mick-02 · ‎23-12-2023

Hello I’ve paid a late bill Over 24 hours ago But my phone is not activated

madasaf1sh · ‎23-12-2023

It can take upto 48 hours for your line to be reactivated after an account has been suspended for late payment.

Call o2 on 0800 902 0217 and they can assist an hopefully reconnect you.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎23-12-2023

@Mick-02

It can take upto 48 hours for your line to be reactivated after an account has been suspended for late payment.

Call o2 on 0800 902 0217 and they can assist an hopefully reconnect you.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

pgn · ‎23-12-2023

The payment has to clear into O2's systems before service will be restored, @Mick-02 - and as it is a long holiday weekend, it may not be reactivated until Weds or so. Contact O2's specific Payment Management number - 0800 902 0217 - free from any landline. Good luck!

Links to O2 Social Media Team here

MI5 · ‎23-12-2023

@Mick-02

You can use Skype to call 0800 numbers for free Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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