My phone has an international block which O2 said they would remove 3 days ago and not yet .

[diamond4owl]

My phone I’ve been told has a international block on it .  I spent 4 hours trying to get answers why I can’t use my phone from Australia where I am visiting .

72 hours ago  O2 informed me they had removed the block but they have not . I’m disabled and need help to get my phone in use again .  I can use WI FI but no phone calls or receive calls . 
thanks 

[Bambino · Accepted solution]

@diamond4owl If your phone is still capable of using WiFi you can download WhatsApp to make calls to others who also have the app.

You can also reach O2 via social media to hopefully resolve your international block issue:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on +44800 081 0255 if you download and install Skype: Guide: A Guide to Skype 

I will also tag one of the online advisors to see if they can assist. @O2Lisa can you please help?