My o2 app

[Eb123]

My o2 app isnt working i have tried deleting and reinstalling however still not working. Can someone reset this for me? 
thanks 

[Cleoriff]

@Eb123 

We can't do that on here as you need someone to access your account.

Give O2 a call on  202 or 0344 809 0202 (Contract)  4445 or 0344 809 0222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[MI5]

@Eb123 

See if you can login to the web version here https://mymobile.o2.co.uk/

[Eb123]

I can log on here however it has no details about my contract or phone it just gives me my email address and gives me the option to update this.

[Cleoriff]

@Eb123 

This is why you need to contact O2 as I said above. They probably need to reset your account.

Many people have complained of the same issue recently, particularly if they are on the new billing system.