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My mobile number has been taken by an unknown person. I want to change the number now

AB11
Level 1: Joiner
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Can I change my mobile number? It has been taken by an unknown person? I am feeling unsafe now.

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Bambino
Level 78: King of Kings
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@AB11 How do you know your number was taken? It may just have been spoofed, which will stop. O2 will allow you one free number change.

You need to speak to customer service:
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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Bambino
Level 78: King of Kings
  • 19902 Posts
  • 961 Topics
  • 2856 Solutions
Registered:

@AB11 How do you know your number was taken? It may just have been spoofed, which will stop. O2 will allow you one free number change.

You need to speak to customer service:
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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