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My mobile number associated with another account

Level 1: Joiner
  • 1 Posts
  • 1 Topics
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whilst trying to log into my account . The email and password work fine. Then I select my phone number to send a text to , which works and I get a code . after entering the code it says this number is associated with another account

Message 1 of 3

Level 77: Grand Master
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We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook ( , Twitter ( or Instagram ( , they should be able to help you with this or call 0344 809 0202 or 202 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 3

Level 94: Supreme
  • 147659 Posts
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O2 have messed up a system update which is effecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook ( , Twitter (X) ( or Instagram ( or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3