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My messages appear on another sim

Scaramanga1972
Level 1: Joiner
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I moved my wife over to o2 a couple of months ago and we have separate numbers on the same my O2 account.

when my wife calls people it comes up as me and not her plus also she gets my voicemail messages too even though we have completely separate numbers.

how do we rectify this?

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MI5
Level 94: Supreme
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@Scaramanga1972 

Sounds like she has your number on her sim or set in the phone.

Shared iTunes accounts can create this issue if you both have iPhones?

If not, contact O2 to check accounts Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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