My bill

[JJQ]

Hello, 

I am a new customer with 02 and I took out a contract on 5 December and applied the discount of 25% which should ideally bring my monthly bill down to £41 a month, however I have just checked my account and I have been charged £49. Please can you explain why? 

Thank you,

J

[Cleoriff · Accepted solution]

Hi @JJQ 

Check this guide. Guide: Where is my discount or Extra Data? 

If not showing then it looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[JJQ]

Thank you. Can you confirm if I will be charged to call the 0800 number you provided? 

[MI5]

@JJQ 

0800 numbers are free. 

Guide: Your Allowances - what is and isn't included 

[Cleoriff]

@JJQ  There will be no charge. Best of luck