My balance is too low for tariff allowances

[juliewmy]

Hi, I have a balance of £32. Why does it say that "Your balance was too low to get your monthly tariff allowances." for which my monthly tariff costs only 10 monthly? What is going on?

[pgn]

Are you on a rolling plan Pay As You Go: Introducing "Rolling Plans" ?

The payment has to come from your registered card for a rolling plan, @juliewmy.

Take care that the message is not just scammers, do not use any link in the message to access your account, instead start here: https://accounts.o2.co.uk/signin or use the app in your phone if that works for you.

If you are on an O2 big bundle, you should find your next renewal works fine. If any doubt, contact O2 via Social Media using the ways in the link just below this post - nudge periodically until an agent responds to you. Other ways to contact O2 here: Guide: How to find help & contact O2 

Good luck!