This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

My account

Anita3
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎13-01-2024 08:16

on ‎13-01-2024 08:16

Hello, i am an existing customer. Can not access my account. The app says this after entering my password:

08:14

Something went wrong.

Oops. My 02 isn't available to you yet.

If you're new to 02, it can take up to 48 hours for your account to be ready.

If it's been longer than 48 hours, get in touch and we'll look into it for you.

Cancel

Contact us

 

Message 1 of 2
141 Views
0 Kudos
1 REPLY 1

Enlli
Level 65: Ultra-cool
  • 6618 Posts
  • 49 Topics
  • 1488 Solutions
Registered:

on ‎13-01-2024 08:19

on ‎13-01-2024 08:19

Lots of complaints about this

 

Can you use https://accounts.o2.co.uk/signin?

 

If so delete the App and reboot the phone before reinstalling.

 

Any further help 

You will need to contact O2.

 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)



This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 2
138 Views
Top Kudoed Authors
View All
Top