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My account was set up on a non existent email

Munson1
Level 1: Joiner
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on ‎06-09-2023 09:17

on ‎06-09-2023 09:17

Hello,

 

I have recently received an O2 SIM card from virgin media but they have used an email that does not exist so I am unable to log on to my O2 account to see any bills and would like to know if there is a way to change this as I would like to get on to my O2

 

Is there a way to resolve this? 

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MI5
Level 94: Supreme
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Registered:

on ‎06-09-2023 09:28

on ‎06-09-2023 09:28

@Munson1 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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