My account is locked by fraud team

[U2elevation]

Hi, I joined o2 just over a week ago, porting my number across from another provider.  It was working up until Friday and then my number has been barred.  When I log into my account it says I have no products or services.  Rang customer services and they advised me to email the fraud team.  I have done so numerous times but I have had no response.  This is urgent as I use my phone for work but I am getting nowhere with the issue.  

[pgn]

---

@U2elevation wrote:

Hi, I joined o2 just over a week ago, porting my number across from another provider.  It was working up until Friday and then my number has been barred.  When I log into my account it says I have no products or services.  Rang customer services and they advised me to email the fraud team.  I have done so numerous times but I have had no response.  This is urgent as I use my phone for work but I am getting nowhere with the issue.  

---

This is a customer to customer community, not O2.
You need to contact O2, @U2elevation.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[MI5]

@U2elevation 

If it's been passed to fraud there is nothing that customer services can do until fraud have completed their investigation.

This can take weeks or even months depending on the complexity on no one can discuss the details with you.

Not a good situation to be in unfortunately.