cancel
Showing results for 
Search instead for 
Did you mean: 

My WiFi is not working abroad

Denise6
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello, my phone is working fine abroad (France) but the internet doesn’t work. I think it’s an issue with my phone, possible wrong settings. Please can you kindly help me?

Message 1 of 3
520 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 111769 Posts
  • 800 Topics
  • 6569 Solutions
Registered:

@Denise6 

Some things to try:

  1. Manually search for another network
  2. Reboot the phone
  3. If you have an iPhone change your data APN to "mobile.o2.co.uk"
  4. Try toggling Airplane mode on/off (it often helps kickstart things)
  5. If still not working then contact O2 to remove the Roaming bar on your account

 If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
517 Views

RafaC
Community Manager
Community Manager
  • 1165 Posts
  • 80 Topics
  • 3 Solutions
Registered:

Hey @Denise6 have you managed to sort it out?

Message 3 of 3
497 Views