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My 02 app

Denzil2321
Level 2: Apprentice
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Hi everyone has there o2 app gone down even website is not showing my mins text or data  it says there something gone wrong any one else had this problem only today this has happened a bit strange yesterday been working ok 

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gmarkj
Level 66: Unequalled
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Yep appears to be broken today @Denzil2321 

Both are not working for me as well

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 20
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Denzil2321
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Ok so not just me then o ok an less thay going to make the app a lot better lol

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pgn
Level 74: Whizz kid
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I suspect you may be being moved to O2's spanking new 360 platform at the back-end, give it 24hrs 👍

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424

 

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Enlli
Level 65: Ultra-cool
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Doubt it is to do with 360. Been on that 15 months and it's down for me.

 

I've come to suspect 360 is the number of months required to implement it across the board

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 5 of 20
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pgn
Level 74: Whizz kid
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Yes, you are right - several areas are not working:

1000004838.jpg

Interestingly, earlier, some of the broken links were coming back with "virgin-mobile" in the URL - the Add other products, for example. That is now opening as one would expect, oddly 🤣

1000004839.jpg

Fubar'd 😬

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Denzil2321
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No I am all ready on the 360 account it come back for a few mins and then went again so thay must be doing up date the software 

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jonsie
Level 94: Supreme
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Spenny
Level 16: Talkative
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Yep same here @Denzil2321 

server problems probably. 

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
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We are a community of customers and cannot access your account.
To contact O2 click here for O2 Social Media Links
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Enlli
Level 65: Ultra-cool
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Neither working here

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 10 of 20
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