Multiple issues

[Mattjazz]

Hi, I have an iPhone 12 which I have never had any issues with abroad before. I’m currently in France and can’t setup call forwarding or use my hotspot. With call forwarding, when I go into it via settings my signal immediately drops from 5g to 3G and it won’t accept the phone number I put in. I’ve tried doing it via the phone codes but all I get is an error message. With hotspot, it says it’s on but nothing can find it. 

[pgn]

Go into your MyO2 via web (app may also work for this) to set up call diverts, @Mattjazz 

 

 Can't help with hotspot, O2 can be contacted Guide: How to find help & contact O2 

Good luck!

 

[MI5]

@Mattjazz 

What is your data apn set to?

For your hotspot, you need idata.o2.co.uk, but if you don't have the idata bolt on enabled, it won't work.

You need to contact O2 to check Guide: How to find help & contact O2 

[Mattjazz]

Hi, I’m with o2 business and can’t find this option within myo2 business. 

[Mattjazz]

Data and hotspot are both set to the above. I can access data fine, it’s just those two things that aren’t working

[pgn]

Ah, Business account, many differences, you need to call 8002 from your mobile, I think the numbers and times are also in the link given above. Good luck!

[Mattjazz]

Thank you, I did try yesterday but I don’t think they understood.