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Sam99
Level 1: Joiner
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Just went in my online banking and it say 

02 online order. £30:00. Haven’t brought anything 

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TallTrees
Level 45: Knowing
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Hello @Sam99 

Welcome to the o2 Community forum. 

It would seem sensible to get in touch with o2 customer services to find out what the payment was for.  

Best time to call is early in the morning at 08.00am   These guides will help

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

Get the day date and any other details that accompany the payment from the bank. Also perhaps you should ask your bank too.

Many best wishes and hope all is well soon.



HAPPINESS IS BEE SHAPED

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TallTrees
Level 45: Knowing
  • 8628 Posts
  • 82 Topics
  • 255 Solutions
Registered:

Hello @Sam99 

Welcome to the o2 Community forum. 

It would seem sensible to get in touch with o2 customer services to find out what the payment was for.  

Best time to call is early in the morning at 08.00am   These guides will help

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

Get the day date and any other details that accompany the payment from the bank. Also perhaps you should ask your bank too.

Many best wishes and hope all is well soon.



HAPPINESS IS BEE SHAPED

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madasaf1sh
Level 66: Unequalled
  • 5360 Posts
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Registered:

@Sam99 

 

If you don't have any contracts or PAYG dealings with o2, then you need to report it to your bank and o2 and also look on your credit report to see if anyone has taken out a contract /ordered something in your name. 

O2 can be contacted on 0344 809 0202 from any phone, you can speak to your bank on 159 (check it supports this service by googling 159 fraud number). 


Make sure all your passwords are changed and also report it to Action Fraud.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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