cancel
Showing results for 
Search instead for 
Did you mean: 

Mobile phone repair purgatory

Matjh87
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I handed my phone in to repair and I seem to be stuck in some sort of mobile repair purgatory l and not even reach the repair centre....

 

My tracking shows:

 

2024/03/28

Device awaiting reception in repair Centre

 

2024/03/26

The product is packed and ready to be shipped

 

2024/03/16

The device is ready to be shipped by the store to the repair centre

 

Any idea when I should expect my phone back? It's already been 16 days with most of that time being spent with my phone gathering dust in the shop?!

 

Many thanks

 

Message 1 of 3
160 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 122733 Posts
  • 826 Topics
  • 7463 Solutions
Registered:

@Matjh87 

Info re repairs and timetable of events here

https://www.o2.co.uk/help/device-and-sim-support/device-repairs 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
153 Views

MI5
Level 94: Supreme
  • 144017 Posts
  • 634 Topics
  • 27588 Solutions
Registered:

@Matjh87 

I'd suggest asking the shop would be a sensible approach?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
141 Views