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Mobile phone has a broken screen so I cannot complete a mobile phone upgrade

LudicLoop
Level 1: Joiner
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Trying to buy a new mobile phone and call package on O2 for an existing number.

The original phone has a broken screen, so I cannot complete the transaction. As it is sending a confirmation code to the original phone number that I cannot access.

The landline is also broken, so I have no way to communicate except for my Virgin Email .

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MI5
Level 94: Supreme
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@LudicLoop 

Put the sim in another phone or go in store.

Guide: Upgrading Your O2 Phone 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147536 Posts
  • 638 Topics
  • 28335 Solutions
Registered:

@LudicLoop 

Put the sim in another phone or go in store.

Guide: Upgrading Your O2 Phone 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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