Mobile data setup Error code 106

[Stevefreakley]

I’ve just joined o2 and am having trouble setting up a data plan for my Apple Watch. Whenever I try to create a plan I get the oops message and error code 106. Tried turning off the phone and watch several times, have phoned tech support to no avail. Does anyone have an answer as to what to do?

[pgn]

Whilst our O2 advisors admit error 106 is a tricky one to crack, I will tag @O2Sarah- who may reach out to you via private message for more info, @Stevefreakley. Good luck!

[O2Sarah-]

Thanks for the tag @pgn 

@Stevefreakley I will send you a private message so we can check your account

[-Danbut97]

Hi @O2Sarah- @could I kindly get a message as well as I’ve been having the same issue for a month with no fix

[O2Sarah-]

Of course.

I'll drop you a message now with the details i need to get started. 

[Kasia4]

Hi I have the same did you sort it out ? 

[pgn]

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@Kasia4 wrote:

Hi I have the same did you sort it out ? 

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Hi @Kasia4 - @O2Sarah- is on from about 8am Fri, keep an eye open for her request for info from you to follow-up - good luck!

[O2Sarah-]

Good morning 

Thanks for the tag @pgn 

@Kasia4 I will send you a private message so we can check your account.

[Sarap]

Hi, I am also getting error 106 when trying to add cellular, could you please help me @O2Sarah- 

[O2Sarah-]

Good morning @Sarap 

Thanks for the tag 

I will send you a private message so we can check your account.